In CareSmartz360, there are various ways in which user’s password can be reset.Admin User Changes Password of User who has Forgotten the Password

  • Log into the system as an Admin.

  • Click the Settings icon in the Main toolbar.

  • The Admin User determines which role the user is associated with.

  • For example, if the user was an Agency User, the Admin User would click the Agency Users link above.

  • The Admin User clicks the Change Password link for the desired user.

  • The Admin User enters a new password once, and then a second time to confirm it.

  • The Admin User clicks the Update button to change the password, or the Cancel button to discard the change.

NOTE: This password is temporary and will be emailed to the registered address of the user.

  • After the user receives the email and clicks on the link, the following page displays:

  • The user completes the fields and clicks the Update button to change the password, or the Cancel button to discard the changes.

User Requests a Password Change

There may be cases when a user forgets the password and want to reset it instead of an Admin User doing it.

Every user who is created in the system, has to register a security question and answer which can be used to reset the password.

  • On the CareSmartz360 login page, there is a link called Reset Your Password which will start the password reset process when a user clicks on it.

  • The user enters the user name associated with the password to be changed.

  • NOTE: If the user does not remember the password, then an Admin User will need to make the password change.

  • The user clicks the Submit button to continue the process. The user will be prompted to answer the security question.

  • The user enters the answer and clicks the Submit button, or the Back button to go one page back.

  • If the submission is successful the user will receive an email with a temporary password with instructions on how to reset the password.

Did this answer your question?