There are many events that happen in CareSmartz that can trigger the system to automatically notify someone. If your caregivers are receiving notifications that you didn't expect, or they are not receiving notifications you did expect, you can alter the settings. This is a list of notifications that go to caregivers.

To see the full list of ALL alerts and notifications, click HERE

To see just those that go to Clients, click HERE

To see just those that go to Agency Users, click HERE

To see emails (not alert or notifications) that are sent automatically, click HERE

Notification

Email/SMS

Recipient

Where it is Configured

Caregiver Upcoming Shift

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Care plan update

Email

Caregiver

Office Settings> Main Tab

Care plan update

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Client Open Shift

SMS

Caregivers

Admin Settings> Configuration>Configure SMS Services

Compliance Expiration

Email

Caregiver

Office Settings> Main Tab

Meeting Reminder

Email

Caregiver

Office Settings> Main Tab

Meeting Reminder

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Missed Clock In

Email

Caregiver

Office Settings> Main tab

Missed Clock In

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Missed Clock out

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Schedule Reminder to Caregiver

Email

Caregiver

Office Settings> Main Tab

Schedule Reminder to Caregiver

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Shift Confirmation required from Caregiver

Email

Caregiver

Office Settings> Main Tab

Shift Confirmation required from Caregiver

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Telephony Notes

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

Time Tracking ID Change

SMS

Caregiver

Admin Settings> Configuration> Configure SMS Services

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